Censorship by Chrysler

January 25, 2009 at 1:16 am | Posted in Rants | Leave a comment

The Cluetrain Manifesto says that “markets are conversations”, and that requires that the company respond to their customers in an open manner, especially if you use a blog. Well, the clueless marketing droids at Chrysler posted a blog entry thanking America for their share of the bailout, and people responded by blasting the company for having the gall to thank people who had absolutely no say in the matter. Valuing public image over customer goodwill, Chrysler deleted the negative blog entries. However, censorship doesn’t work on the internet – here are the actual comments left by taxpayers.

Hey Chrysler – once you take government money, everyone is your customer, not just the ones buying your crappy cars.

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